Support
Refund policy
Refund requests are handled according to this policy. Customers can contact support when a purchase was not delivered as described on the checkout page.
When access starts
Digital access starts as soon as the payment succeeds. The customer asks for that immediate access at checkout. For a consumer in the European Union, the 14-day right of withdrawal ends when access starts, because the digital service was received immediately.
If it was not delivered
Email support@monetize.lat with the email used at checkout, the creator’s username, the product name, the amount, and the date. Monetize reviews purchases that were not delivered as described and can refund the charge through Stripe when the access or file was not provided.
Renewals
Cancelling stops the next renewal. It does not refund a charge that already succeeded. Access that was paid for lasts until the end of that period. The price and the renewal, including a 1-day trial that renews at a higher price, are shown before payment.